FIREFLY™ 30-DAY MONEY BACK GUARANTEE - RETURN AND EXCHANGE POLICY
In the unlikely event that you are not satisfied with your purchase, you may return your firefly™s within thirty (30) days of the delivery date. All returns and exchanges are subject to the conditions listed below.
We offer the following refund option for returnable merchandise:
Items that have been returned for a refund to your original form of payment will be refunded (a "Return Refund") at the original purchase price plus applicable sales tax and the original shipping charges will be deducted from your refund. Please note that in connection with the Return Refund, a refund to your original form of payment includes restoring any prior Merchandise Credit or other membership rewards that you may have used for your purchase to your account. Refunds to your original form of payment will appear on your statement within approximately seven days.
Any credit balance (including any Merchandise Credit) will be automatically applied to your next purchase of merchandise and/or vouchers from the Company Sites and the order of redemption of such credits will be determined by Company. To the extent your credits exceed the amount of your total purchase, the excess credit balance will remain in your account to be applied to your next purchase, subject to the foregoing terms and conditions. If your account and/or membership is terminated for any reason, any credit balances in your account may be cancelled, to the fullest extent permitted by law. Account balances are determined by Company and such determination is final.
If you are looking for immediate assistance with an order or issue please feel free to email or call us.
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